Frequently Asked Questions (FAQs)
General
What is the material used in the Yowy's construction?
The Yowy is crafted from premium 18/8 stainless steel, known for its durability and resistance to rust and punctures.
How long can the Yowy keep liquids cold or hot?
Our Yowy can keep your beverages ice-cold for up to 3 days and piping hot for up to 24 hours, ensuring your drink is perfectly tempered throughout your day.
Is the Yowy suitable for outdoor activities?
Absolutely! The Yowy is designed for outdoor enthusiasts. Whether you are working outdoors, running panel yards, or enjoying a weekend of fishing, the Yowy will stand up to the elements and provide reliable hydration.
Can the Yowy withstand rough treatment, such as drops and falls?
Yes, the Yowy's robust construction is designed to handle tough conditions. It is puncture and rust-resistant, which helps it endure the occasional drop or fall.
Is the Yowy heavy to carry around?
Despite its large capacity, the Yowy comes with a durable carry handle that makes transportation effortless even when fully loaded.
How do I clean my Yowy?
For best results, wash your Yowy with warm, soapy water and rinse thoroughly. It's also dishwasher safe if you've got enough room!
Does the Yowy come with warranty?
Yes. Every Yowy is covered by the guarantees under Australian Consumer Law, so if something's not right with yours, email admin@yowy.com.au with your order number and photos and we'll sort out a repair, replacement or refund.
We also offer a 30 day money back guarantee: if you don't like your Yowy within 30 days, we'll buy it back off you!
Is the Yowy BPA Free?
Yes, we prioritize your health and safety. The Yowy is completely BPA-free to ensure no harmful chemicals leach into your beverage.
Have more questions? Contact our customer support team—we're here to ensure you have all the information you need for your next big adventure. Stay hydrated with confidence, stay refreshed with Yowy.
Who owns Yowy?
Yowy is born and bred in Australia, proudly 100% Aussie owned, operated, packed and distributed.
Find out more on our About Us page.
Shipping
What Countries Do You Ship To?
We ship worldwide. All orders within Australia receive free shipping with the option to upgrade to express. International rates will vary depending on location and order quantity.
Current shipping times
Orders placed before 10am on weekdays are dispatched the same day, otherwise they go out the next business day. Standard delivery then takes 2-10 working days, and Express 1-5 working days. Please note: during busy sales periods these times may vary.
My parcel has not arrived
Keep calm and follow some simple steps and we’ll get you sorted out!
1. Check your tracking number and see where the order is. If that still has you panicking, give Australia Post a call on 13 76 78 or simply email our customer care mob at admin@yowy.com.au and we’ll get to the bottom of it ASAP.
What shipping service do you use?
We send everything with Australia Post. They do a great job keeping the Yowy community connected, and if anything goes wrong with your delivery, email us at admin@yowy.com.au and we'll sort it out with them for you.
I'm getting an error message at checkout?
If an error is popping up at checkout make sure you've entered all your details correctly, normally it's just an issue with the suburb and postcode not lining up. If you are still at a crossroads, send our customer care mob an email at admin@yowy.com.au and they'll have you sorted out ASAP!
Do you do international shipping?
Yes, we do offer international shipping, you will be able to change the country at checkout but make sure you enter all your details correctly because our team doesn't like chasing parcels down in foreign countries as things get a bit difficult. Once again any questions send our team an email at admin@yowy.com.au
Orders
Do You Offer Custom Orders or Engraving?
Yes! We laser engrave logos, names and messages on any Yowy, with no minimum order and a free digital mock-up before anything goes ahead. Start here: Custom Engraving & Bulk Orders
How Long Will My Order Take?
We aim to pack all orders on the same day that you order. Orders placed before 10am on weekdays are dispatched the same day; otherwise they go out the next business day. In really busy periods it can take up to 3 business days to pack your order.
What do I do if i have made a mistake on my order?
Ah bugger!
Don’t worry boss everyone makes mistakes from time to time. If you flick an email through to the customer care mob to admin@yowy.com.au they’ll get you back on the road. We can’t guarantee that it will be fixed because once it has left our warehouse we will then have to go through the refunds process, so the sooner the better to get in touch with us.
What if my order arrives damaged?
MATE! We are so bloody sorry if your order is faulty or damaged! Please send an email to admin@yowy.com.au ASAP so we can get this sorted out for you! We will cover the costs for all faulty and damaged products which may mean a replacement product will be issued. Just like yourself we are also human and do make mistakes from time to time, but we will go above and beyond to make sure you are happy!
How often do you dispatch orders?
We dispatch orders every business day (Monday to Friday). We do a parcel drop in the morning around smoko time, then another drop before knock off time. This ensures the quickest and fastest delivery time possible. If you have any questions whatsoever email the customer care mob at admin@yowy.com.au and we'll sort you out!
How do I track my order?
You will receive an email straight after you have successfully placed the order, then another one once we have dispatched the order from the warehouse with a tracking number, then finally one from Aus Post keeping you up to date on what they're up too. If you have any further questions flick our customer care mob an email at admin@yowy.com.au and we'll go hunting for your precious parcel.
Can I add an item after ordering?
Yes, but make sure you get in quick and send us an email at admin@yowy.com.au with what you need otherwise we'll send it off. If you're too late you'll just have to make another order.